La aplicación de las TIC en la planificación de un semestre académico en una universidad privada
Fecha
2020
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Universidad Antonio Ruiz de Montoya
Resumen
El objetivo del presente trabajo de investigación es determinar el impacto que las Tecnologías de la Información y Comunicación (TIC) tienen en los procesos académicos y administrativos de una institución privada de educación superior, como herramienta que provea información eficiente, estructurada, validada y segura. Esto permitirá contar con bases sólidas necesarias para la planificación como instrumento de gestión, y así ofrecer un servicio de calidad a la comunidad, con el fin de mantenerse en el mercado nacional e internacional de educación superior mediante el autosostenimiento institucional. A lo largo del trabajo se define la particularidad que significa el término calidad para una institución educativa, distinta a la que se maneja en entornos comerciales; asimismo, se establece la necesidad de que la calidad esté presente de forma transversal en toda la institución. Se plantean las razones y necesidades para la implementación de las TIC, además de identificar factores de viabilidad para que estas se conviertan en una herramienta para mejorar la calidad del servicio educativo, posicionando a la institución como un referente de calidad. Como resultado final, se identificó que el impacto de las TIC está estrechamente vinculado a la interacción —positiva y/o negativa— entre factores clave, como las personas vinculadas a la institución y su actitud frente al cambio que representa la incorporación de las TIC. Esta actitud, observada desde diferentes ámbitos, determinará el beneficio o perjuicio de su aplicación en el centro de estudios. En aquellos casos donde la actitud fue positiva hacia este cambio, los resultados reflejaron un servicio de calidad institucional.
The objective of this research is to determine the impact of Information and Communication Technologies (ICT) on academic and administrative processes in a private higher education institution, serving as a tool that provides efficient, structured, validated, and secure information. This will allow the institution to have the solid foundations necessary for planning as a management tool, thereby offering quality service to the community, aiming to remain competitive in the national and international higher education market through institutional self-sustainability. Throughout the study, the particular meaning of the term "quality" for an educational institution is defined, distinguishing it from commercial environments. Additionally, the need for quality to be present transversally throughout the institution is established. The reasons and needs for ICT implementation are presented, as well as the identification of feasibility factors for these technologies to become tools for improving the quality of educational services, positioning the institution as a quality benchmark. As a final result, it was identified that the impact of ICT is closely linked to the interaction —positive and/or negative— among key factors, such as the people involved in the institution and their attitude toward the changes implied by ICT adoption. This attitude, observed from different perspectives, will ultimately determine the benefit or drawback of ICT application in the institution. In cases where the attitude was positive toward this change, positive results were reflected in institutional quality service.
The objective of this research is to determine the impact of Information and Communication Technologies (ICT) on academic and administrative processes in a private higher education institution, serving as a tool that provides efficient, structured, validated, and secure information. This will allow the institution to have the solid foundations necessary for planning as a management tool, thereby offering quality service to the community, aiming to remain competitive in the national and international higher education market through institutional self-sustainability. Throughout the study, the particular meaning of the term "quality" for an educational institution is defined, distinguishing it from commercial environments. Additionally, the need for quality to be present transversally throughout the institution is established. The reasons and needs for ICT implementation are presented, as well as the identification of feasibility factors for these technologies to become tools for improving the quality of educational services, positioning the institution as a quality benchmark. As a final result, it was identified that the impact of ICT is closely linked to the interaction —positive and/or negative— among key factors, such as the people involved in the institution and their attitude toward the changes implied by ICT adoption. This attitude, observed from different perspectives, will ultimately determine the benefit or drawback of ICT application in the institution. In cases where the attitude was positive toward this change, positive results were reflected in institutional quality service.
Descripción
Palabras clave
Educación, Tecnología de la información, Calidad de la educación, Planificación, Actitudes
Citación
Wu, J. C. (2020). La aplicación de las TIC en la planificación de un semestre académico en una universidad privada [Tesis de maestría, Universidad Antonio Ruiz de Montoya]. Repositorio Institucional UARM.https://hdl.handle.net/20.500.12833/2224
