Descentralización de servicios, mejora de proceso en servicio post-venta Wirtgen Group - IPESA S.A.C.
Fecha
2019
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Universidad Antonio Ruiz de Montoya
Resumen
Actualmente en IPESA SAC existe la centralización de servicio Post-Venta en maquinaria del grupo WIRTGEN GROUP, dado que el personal capacitado para poder intervenir estos equipos está en la sede central – Lima.
El presente trabajo está enfocado a determinar que sucursal debemos capacitar acorde a la ubicación geográfica y nivel de facturación mensual – anual en la empresa IPESA SAC.
Los costos de capacitación de personal para maquinaria especial son elevados, más cuando una empresa tiene 11 sucursales a nivel nacional y es representante exclusivo en Perú, por lo que no se puede capacitar a todas las sucursales.
Currently in IPESA SAC there is the centralization of After-sales service in machinery of the WIRTGEN GROUP group, since the personnel trained to be able to intervene these equipment is in the headquarters - Lima. The present work is focused on determining which branch we should train according to the geographical location and monthly - annual billing level in the company IPESA SAC. Personnel training costs for special machinery are higher, especially when a company has 11 branches nationwide and is an exclusive representative in Peru, so all branches cannot be trained.
Currently in IPESA SAC there is the centralization of After-sales service in machinery of the WIRTGEN GROUP group, since the personnel trained to be able to intervene these equipment is in the headquarters - Lima. The present work is focused on determining which branch we should train according to the geographical location and monthly - annual billing level in the company IPESA SAC. Personnel training costs for special machinery are higher, especially when a company has 11 branches nationwide and is an exclusive representative in Peru, so all branches cannot be trained.
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Empresas, Ventas, Capacitación laboral, Descentralización, Ingeniería industrial