Optimización de procesos administrativos en un instituto de idiomas utilizando BPM
Fecha
2020
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Editor
Universidad Antonio Ruiz de Montoya
Resumen
El presente trabajo, tiene como objetivo, disminuir el tiempo, implementar automatización e integrar y centralizar los sistemas en procesos altamente manuales de un centro de idiomas. Cabe mencionar que, debido a estos procesos obsoletos, se tienen un gran número de quejas por parte de los estudiantes de dicho centro, ocasionando que disminuya el número de clientes potenciales y, en un futuro, el decaimiento del número de ingresantes por optar a mejores servicios que otras empresas le puedan ofrecer. La propuesta se basa en la implementación de un plan de mejora integral de los procesos, para lo cual se detalla la situación actual de la empresa realizando un estudio concéntrico de las causas a la mayor parte de los problemas y posteriormente implementando mejoras y de esta manara obtener beneficios económicos para la misma. Durante el primer capítulo se desarrollarán los antecedentes, problemática, objetivo y justificación del trabajo. Posteriormente, en el capítulo segundo, se aborda el marco conceptual del rubro de la organización, herramientas, metodologías y software a emplear, estos ayudaran a entender el contenido del informe. En el capítulo tercero, se describe la situación actual de la empresa, servicios, misión y visión. Por último, se identifican las causas principales de los problemas de los procesos actuales. A partir de los problemas identificados, se trabajarán las propuestas de mejoras, las cuales se enfocan en la implementación de la metodología Business Process Management (BPM).
The objective of this work is to reduce time, implement automation and integrate and centralize systems in highly manual processes in a language center. It is worth mentioning that due to these obsolete processes, there are a large number of complaints from the students of said center, causing the number of potential clients to decrease and, in the future, the number of entrants to opt for better services to decline. that other companies can offer you. The proposal is based on the implementation of a comprehensive process improvement plan, for which the current situation of the company is detailed, carrying out a concentric study of the causes of most of the problems and subsequently implementing improvements. obtain economic benefits for it. During the first chapter the background, problems, objective and justification of the work will be developed. Subsequently, in the second chapter, the conceptual framework of the heading of the organization, tools, methodologies and software to be used are addressed, these will help to understand the content of the report.In the third chapter, the current situation of the company is described, services, mission and vision. Finally, the main causes of the problems of the current processes are identified. From the identified problems, the improvement proposals will be worked on, which focus on the implementation of the Business Process Management (BPM) methodology.
The objective of this work is to reduce time, implement automation and integrate and centralize systems in highly manual processes in a language center. It is worth mentioning that due to these obsolete processes, there are a large number of complaints from the students of said center, causing the number of potential clients to decrease and, in the future, the number of entrants to opt for better services to decline. that other companies can offer you. The proposal is based on the implementation of a comprehensive process improvement plan, for which the current situation of the company is detailed, carrying out a concentric study of the causes of most of the problems and subsequently implementing improvements. obtain economic benefits for it. During the first chapter the background, problems, objective and justification of the work will be developed. Subsequently, in the second chapter, the conceptual framework of the heading of the organization, tools, methodologies and software to be used are addressed, these will help to understand the content of the report.In the third chapter, the current situation of the company is described, services, mission and vision. Finally, the main causes of the problems of the current processes are identified. From the identified problems, the improvement proposals will be worked on, which focus on the implementation of the Business Process Management (BPM) methodology.
Descripción
Palabras clave
Proceso de mejoramiento continuo, Sistemas de información en administración, Automatización, Centros educativos, Ingeniería industrial
Citación
Sánchez, B. y Chambi, J. P. (2020). Optimización de procesos administrativos en un instituto de idiomas utilizando BPM [Trabajo de investigación de bachillerato, Universidad Antonio Ruiz de Montoya]. Repositorio Institucional. https://hdl.handle.net/20.500.12833/2205