Estandarización de procesos operativos y administrativos de la inmobiliaria de la fuente E.I.R.L. Arequipa – Perú
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2026
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Universidad Antonio Ruiz de Montoya
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El presente trabajo tiene como objetivo estandarizar los procesos operativos y administrativos de la empresa Inmobiliaria de la Fuente E.I.R.L., en Arequipa, a través de la elaboración de manuales de funciones, procesos y procedimientos. En la etapa inicial, se definieron los fundamentos teóricos y conceptuales de la estandarización organizacional para establecer las bases técnicas de los manuales. Posteriormente, se realizó un diagnóstico integral que permitió comprender la evolución, gestión operativa y estructura de la empresa, identificando los requerimientos críticos para el planteamiento del problema. Como núcleo del plan estratégico, se rediseñaron la misión, visión, objetivos y valores institucionales. Luego, se desarrolló el manual de procesos y procedimientos, logrando normalizar 5 procesos y 18 procedimientos clave. En paralelo, se estandarizaron las funciones de la estructura organizativa, formalizando un total de 7 puestos laborales en el manual de funciones.
La propuesta fue presentada a la Gerencia General, obteniendo su aprobación para la implementación y difusión de los manuales en todos los niveles de la organización. Finalmente, el análisis de resultados validó el impacto de la intervención: se evidenció un incremento del 44% en la productividad promedio, la cual evolucionó de un estado deficitario del 37% a un nivel de alto rendimiento del 81%, consolidando así un estándar superior de desempeño organizacional.
The objective of this study is to standardize the operational and administrative processes of Inmobiliaria de la Fuente E.I.R.L., located in Arequipa, through the development of function, process, and procedure manuals. In the initial stage, the theoretical and conceptual foundations of organizational standardization were defined to establish the technical basis for the manuals. Subsequently, a comprehensive diagnosis was conducted to understand the company's evolution, operational management, and structure, identifying the critical requirements for the problem statement. As the core of the strategic plan, the mission, vision, objectives, and institutional values were redesigned. Then, the process and procedure manual was developed, successfully normalizing 5 key processes and 18 procedures. In parallel, the functions of the organizational structure were standardized, formally defining a total of 7 job positions within the functions manual. The proposal was presented to the General Management, obtaining approval for the implementation and dissemination of the manuals across all levels of the organization. Finally, the analysis of results validated the impact of the intervention: a 44% increase in average productivity was evidenced, evolving from a deficient state of 37% to a high-performance level of 81%, thus consolidating a superior standard of organizational performance.
The objective of this study is to standardize the operational and administrative processes of Inmobiliaria de la Fuente E.I.R.L., located in Arequipa, through the development of function, process, and procedure manuals. In the initial stage, the theoretical and conceptual foundations of organizational standardization were defined to establish the technical basis for the manuals. Subsequently, a comprehensive diagnosis was conducted to understand the company's evolution, operational management, and structure, identifying the critical requirements for the problem statement. As the core of the strategic plan, the mission, vision, objectives, and institutional values were redesigned. Then, the process and procedure manual was developed, successfully normalizing 5 key processes and 18 procedures. In parallel, the functions of the organizational structure were standardized, formally defining a total of 7 job positions within the functions manual. The proposal was presented to the General Management, obtaining approval for the implementation and dissemination of the manuals across all levels of the organization. Finally, the analysis of results validated the impact of the intervention: a 44% increase in average productivity was evidenced, evolving from a deficient state of 37% to a high-performance level of 81%, thus consolidating a superior standard of organizational performance.
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Procesos, Administración, Inmobiliaria, Arequipa (Perú : Departamento), Ingeniería Industrial
Citación
Ortiz, M. (2026). Estandarización de procesos operativos y administrativos de la inmobiliaria de la fuente E.I.R.L. Arequipa – Perú [Tesis de pregrado, Universidad Antonio Ruiz de Montoya]. Repositorio Institucional UARM. https://hdl.handle.net/20.500.12833/2909
